Covid Update

We will continue to work with advice from our Australian Veterinary Association and the Queensland and Federal Governments to ensure we are complying with all measures appropriate to reduce the risk of spreading the COVID-19 virus.

Latest WVS Updates In Relation To Covid-19

In the current COVID-19 situation, we are working hard to stay open to provide service for pets in need. We would like to make you aware of the changes we have implemented before you come into the Veterinary Hospital.

If you are suffering from any respiratory illness, are in self isolation, or you are immunocompromised, please adhere to Government Guidelines and # Stay at Home. We must adhere to the Government Protocols so please call us to discuss. We are not performing House Calls.

No “walkins” will be seen. Appointments are essential and we aim to stagger these to minimise contact between clients and enable us to manage the situation to the best of our ability.

On arrival we ask that you wait in the carpark area or in your car and give us a quick phone call – (we are not able to have people sitting together in the small space in the waiting room). No clients are to enter inside the Hospital. We will come and greet you when your vet is ready to see you.

To minimise contact between our Team and yourself, for the benefit of our Team and yourself, we are performing consultations in a new way. Our amazing large premises has allowed us to do this and still have personal discussion with you while examining the pet.

  • Consultations through the window: We will bring your pet into the Consultation Room. You can remain out in the open air, and hear and see into the consultation room, while a nurse assists the Vet with any minor procedures as necessary. Please be mindful not to touch the windows!
  • Outdoor consultations: Dogs only. We have a beautiful outdoor area, where unvaccinated dogs are not allowed. If your pet is currently vaccinated we can consult with you respecting a 2 metre distance, outside. This takes a little extra effort on our part, so please be patient. This would be appropriate for Euthanasias.
  • Home delivery of preventatives and ongoing medications: can be arranged for our clients, to minimise people traffic.
  • Payment: Debit and credit cards preferred.

We don’t know how long we will need to keep these measures in place, but we will continue to work with advice from our Australian Veterinary Association and the Queensland and Federal Governments to ensure we are complying with all measures appropriate to reduce the risk of spreading the COVID-19 virus.

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Covid-19 Update

Our community has done an amazing job so far. The Team at Windaroo Animal Hospital are working hard to continue to maintain social distancing, keeping you and our Team safe. This is a team effort.

Please phone ahead for Food, Product and medications or an appointment for the Vet to see your pet. Phone us when you arrive at the Hospital. We will come to you.

We can communicate with you through our windows or if your dog is vaccinated, you can have an outdoor consultation in our beautiful garden . We can arrange home delivery of preventatives and medications.

Debit and credit cards are preferred.

Thank you for your support.