Covid Update

We will continue to work with advice from our Australian Veterinary Association and the Queensland and Federal Governments to ensure we are complying with all measures appropriate to reduce the risk of spreading the COVID-19 virus.

Latest WVS Updates In Relation To COVID-19

QLD has managed to keep Covid at bay due to the efforts and sacrifices of many people and businesses.

Windaroo Animal Hospital has been fortunate to have the building and the grounds to enable social distancing with pet owners remaining outside. It has been inconvenient for us all, but I have done my best to keep my team safe and enabled us to continue to deliver the best care we can for the patients.

From October 19th we are relaxing our restrictions and allowing ONE pet owner to come inside for consultations. We will ask each person to sanitise their hands. If there is more than one person, (or if preferred) we will consult with pet owners through the windows or out in the yard.

We will still manage food and medication pickups from the carpark area. Please phone ahead to keep this running smoothly.

We have created an ADMISSIONS AREA for surgical patients, in a cool covered space on the left side of the Hospital. This will allow our nurses to safely check in patients for surgery.

We have returned to performing house calls but will need to stay outside in your garden area.

If you are suffering from any respiratory illness or are are in self isolation # Stay at Home. Arrange for someone else to bring your pet in.

No “walkins” will be seen. Appointments are essential and we aim to stagger these to minimise contact between clients and enable us to manage the situation to the best of our ability.

Payment is required at time of consultation and Debit and Credit card is preferred.

On arrival we ask that you wait in the carpark area or in your car and give us a quick phone call on 3807 3699. We will come and escort you and your pet when your vet is ready to see you. There will be no one waiting in the wait room.

  • One pet owner in the consultation room: We will escort you in and out of the hospital with your pet for the Consultation.
  • Consultations through the window: We will bring your pet into the Consultation Room. You can remain out in the open air, and hear and see into the consultation room, while a nurse assists the Vet with any minor procedures as necessary. Please be mindful not to touch the windows!
  • Outdoor consultations: Dogs only. We have a beautiful outdoor area, where unvaccinated dogs are not allowed. If your pet is currently vaccinated we can consult with you respecting social distancing outside. This takes a little extra effort on our part, so please be patient. This would be appropriate for Euthanasias.

 – Lisa Roberts BVSc MACVSc

Latest WVS Updates In Relation To Covid-19

In the current COVID-19 situation, we are working hard to stay open to provide service for pets in need. We would like to make you aware of the changes we have implemented before you come into the Veterinary Hospital.

If you are suffering from any respiratory illness, are in self isolation, or you are immunocompromised, please adhere to Government Guidelines and # Stay at Home. We must adhere to the Government Protocols so please call us to discuss. We are not performing House Calls.

No “walkins” will be seen. Appointments are essential and we aim to stagger these to minimise contact between clients and enable us to manage the situation to the best of our ability.

On arrival we ask that you wait in the carpark area or in your car and give us a quick phone call – (we are not able to have people sitting together in the small space in the waiting room). No clients are to enter inside the Hospital. We will come and greet you when your vet is ready to see you.

To minimise contact between our Team and yourself, for the benefit of our Team and yourself, we are performing consultations in a new way. Our amazing large premises has allowed us to do this and still have personal discussion with you while examining the pet.

  • Consultations through the window: We will bring your pet into the Consultation Room. You can remain out in the open air, and hear and see into the consultation room, while a nurse assists the Vet with any minor procedures as necessary. Please be mindful not to touch the windows!
  • Outdoor consultations: Dogs only. We have a beautiful outdoor area, where unvaccinated dogs are not allowed. If your pet is currently vaccinated we can consult with you respecting a 2 metre distance, outside. This takes a little extra effort on our part, so please be patient. This would be appropriate for Euthanasias.
  • Home delivery of preventatives and ongoing medications: can be arranged for our clients, to minimise people traffic.
  • Payment: Debit and credit cards preferred.

We don’t know how long we will need to keep these measures in place, but we will continue to work with advice from our Australian Veterinary Association and the Queensland and Federal Governments to ensure we are complying with all measures appropriate to reduce the risk of spreading the COVID-19 virus.

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Covid-19 Update

Windaroo Animal Hospital continues to practice social distancing, keeping you and our Team safe.

You have 3 options: We are now allowing ONE client into the Hospital for consultations. If your dog is vaccinated we can have an outdoor consultation in the garden. We can continue to communicate through the window.

Please call on arrival for your appointment. No-one is waiting inside.

We will continue to bring food and medications out to your car, so please phone ahead for convenience.

Thank you for your support.